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PackagefromSanta.com

$12 for a Package with a Personalized Letter, Call, and Video from PackagefromSanta.com ($24.95 Value)

The Fine Print

  • Expires Nov 5th, 2014.
  • Limit 3 per person, may buy 5 additional as gifts.
  • See the rules that apply to all deals.

Questions and Answers 28 questions

Commonly Asked Questions

Q:

Have twin boys....do I need to purchase two deals to have both names included?

Tonya T.  asked on  Nov 7, 2013

A:

Yes, each Groupon is valid for one person. If you have more than one child, you will need to purchase one Groupon for each child.

Ariella M.  from  Groupon  replied on  Nov 9, 2013

Q:

I bought the package but it didn't have any place for me to enter child's information. How do they obtain that ?

SUZANNE B.  asked on  Nov 7, 2013

A:

You will be able to enter this information when you redeem this Groupon.

You can find your Groupon by signing into your Groupon account at www.groupon.com/mygroupons and clicking "View Voucher" next to the Groupon in your account. Once you download your Groupon, you'll see the instructions for redeeming it listed under "How to use this."

If you need further assistance, please contact our Customer Support team at support@groupon.com.

Christina B.  from  Groupon  replied on  Nov 8, 2013

Q:

Can you get the platinum package at a discount?

Ernest L.  asked on  Nov 7, 2013

A:

Yes, you may also apply the total Groupon value toward the Platinum package; just select the package at checkout, enter in your voucher code and the value will be deducted from your total.

Christina B.  from  Groupon  replied on  Nov 8, 2013

Q:

It looks like this is expired. Is it?

Apryl B.  asked on  Nov 8, 2013

A:

This Groupon expires in one year.

Christina B.  from  Groupon  replied on  Nov 8, 2013

More Questions and Answers

Q:

Hi! I tried ordering this, but the website is charging $3.99 for shipping. I thought shipping was included. Please verify. Thanks.

Charlene M.  asked on  Dec 9, 2013

A:

Very sorry for the delay. You will have to choose free shipping from the shipping options, you may have chosen First Class. I hope this helps!

tony R.  from  Groupon  replied on  Dec 13, 2013

Q:

Can the kids still get it before Christmas if I order today?

Sara D.  asked on  Dec 6, 2013

A:

According to their website, "please allow up to 10 business days for your package(s) to arrive. We recommend purchasing UPGRADED SHIPPING for faster delivery! We also recommend holding all packages until all are received. The USPS doesn't guarantee same day delivery even if they ship out the same day. "

tony R.  from  Groupon  replied on  Dec 6, 2013

Q:

Is there a package made for an 11 month old ?

Elizabeth R.  asked on  Nov 25, 2013

A:

Yes, they have letters for younger children.

tony R.  from  Groupon  replied on  Nov 30, 2013

Q:

where can i locate the coupon code

Jocelyn C.  asked on  Nov 24, 2013

A:

All redemption instructions are included on the Groupon once it is purchased and printed. If you need help accessing a Groupon, please contact Groupon support at support@groupon.com.

Ariella M.  from  Groupon  replied on  Nov 24, 2013

Q:

Is the package available to be sent to a child in England?

Rebecca C.  asked on  Nov 20, 2013

A:

Sorry, they cannot ship to England.

tony R.  from  Groupon  replied on  Nov 20, 2013

Q:

Do you have an African American Santa Claus?

Catrina P.  asked on  Nov 16, 2013

A:

Unfortunately no, not at this time.

tony R.  from  Groupon  replied on  Nov 19, 2013

Q:

Do you have this service in Spanish? My nephew will be here from out of town but he doesn't speak English...

Veronica E.  asked on  Nov 15, 2013

A:

Unfortunately, they do not.

tony R.  from  Groupon  replied on  Nov 19, 2013

Q:

The video shows a red box but the working makes me think this offer is a letter that has the pictures and letter in it. Does this offer come with the red box or a red envelope

Patricia O.  asked on  Nov 14, 2013

A:

That is the PLATINUM PACKAGE, which you can certainly put your voucher towards!

tony R.  from  Groupon  replied on  Nov 19, 2013

Q:

If I get 2 groupons, can I stack them and get the platinum package?

Braxton K.  asked on  Nov 15, 2013

A:

You can use your Groupon for the platinum package, but you can only use one Groupon per order.

tony R.  from  Groupon  replied on  Nov 16, 2013

Q:

How can I personlize it for my son..

Michelle R.  asked on  Nov 15, 2013

A:

You can find your Groupon by signing into your Groupon account at www.groupon.com/mygroupons and clicking "View Voucher" next to the Groupon in your account. Once you download your Groupon, you'll see the instructions for redeeming it listed under "How to use this."

tony R.  from  Groupon  replied on  Nov 15, 2013

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