A Chat with PCCrackers
What services does your business offer and what makes your business stand out from the competition?
[We] deliver service to your doorstep. Usually a 30- to 60-minute visit will get you up and running on a PC you have purchased.
What was the inspiration to start or run this business?
This business was created to assist primarily the older generation in setting up and maintaining a computer in their homes without the fears that come along with owning one and not knowing enough about one.
What do you love most about your job?
I enjoy customer service, assisting people with things they do not know how to do. Why throw away a computer? It can be fixed relatively cheaply in most cases and with just a little maintenance, your PC can be like new.
What is the best reaction you’ve ever gotten from a customer?
We had an individual call who had been in the area and saw our advertisement. She had an issue with her PC and knew we offered a set of remote services. We were able to rectify her problem so that she could be productive again.