A Chat with PCs N Parts
What services does your business offer and what makes your business stand out from the competition?
Our customer service makes us stand out. We translate geek to English so our customers can makes sense of all this quickly changing technology.
What was the inspiration to start or run this business?
Hearing the horrors stories from friends and family about their experiences with "big box" computer repair. I believed that there was a market for computer repair coupled with exceptional customer service.
What do you love most about your job?
Solving problems. Every day there's a new challenge a new puzzle to solve. It's very rewarding when we are able to resolve an issue that has been very frustrating to the customer with a simple and affordable solution.
What is the best reaction you've ever gotten from a customer?
Pizza. We've had customers bring us doughnuts, coffee, cookies and all sorts of food to thanks us for a job well done but I'm partial to pizza. The best feedback we receive though is referrals. Nothing beats word of mouth to build a good reputation.