A Chat with Portola One Hour Cleaners
What services does your business offer and what makes your business stand out from the competition?
A commitment to quality customer service. We don't just stop at our Eco friendly machinery and hand pressing. Clean and cool (no sweatboxes here!) facilities and a caring staff lend themselves toward a new breed of Dry Cleaning.
What was the inspiration to start or run this business?
We founded the business when we realized what was missing from the Dry Cleaning industry in our area. Friendliness at the front counter, honesty with pricing, a willingness to meet special requests. That is, Customer Service and Communication.
What do you love most about your job?
The opportunity to form long term relationships with our community. Seeing people every week. It's like Cheers, but with more clothes!
What is the best reaction you've ever gotten from a customer?
"You guys are doing what everyone else SHOULD be doing"