A Chat with Rapid Lube
What services does your business offer and what makes your business stand out from the competition?
In addition to performing oil changes, we offer … new tires, tire rotations, balancing, and flat-tire repair. We only complete a service after it has been approved.
What facilities or services do you provide for customers while they wait?
Our customers always can find a really clean and nice waiting room with the best Colombian coffee available, made at your request. [We offer] free WiFi for our customers and cameras to watch their cars while we are performing the services.
What was the inspiration to start or run this business?
Customers service! I always wanted to offer only the services that my clients really needed.
What do you love most about your job?
Talking to the customers, explaining all their necessary services and [telling] them the advantages to doing the services—benefits like reducing fuel consumption, protecting the engine, avoiding the replacement of parts, etc.