The massage itself was very nice. I think they could take their Covid precautions more seriously (ensuring better ventilation, consistent proper mask use, temperature checks of both clients and employees). I'll likely return post covid.
The massage was ok. The atmosphere was not what I expected from their website. The blankets used on the massage table were mismatched and look like they were bright from home. The masseuse was wearing a massage shirt from a different company. She didn’t know what was on the form she gave me to fill out and had to look at it a few times. She did try twice to have me upgrade to a a different massage, saying the one I bought a groupon is basic. The massage itself was good, but I plan on going somewhere else next time.
The lady at reception was not the most friendly while I made an appointment and on-site. The massage itself was very good, but I do not appreciate trying to be up sold on the massage. Prior to starting she kept telling me I should pay $15 more up front to get a better massage/deep tissue. I told her I was not aware it was not going to be that way and wish I knew when I had booked. Then even during the massage she asked again if I would like to upgrade the $15 for a better massage and I said no again. It was upsetting and off-putting for the relaxing environment I wanted in my massage. I gave 3 stars for the massage being good, but the room was not your typical massage room and I did not appreciate the sales tactic and customer service could be better.
Definitely will return, customer service was excellent, Rella you rock! Looking forward to visiting again for other services.
I had the best massage of my life! Thank you Salon 21!
Possibly the best massage I’ve ever had. The stones are a must. Relaxing and therapeutic at the same time.