Patricia - We realize that parting with your irreplaceable pictures, even for a short amount of time, can be a real concern. Our approach is very customer-centric and that has lead us to build our process to minimize or eliminate those concerns. First, we highly recommend that you ship your materials in a sturdy box via UPS (our site is integrated with UPS) to enable us to track your materials from your door to ours. Then, within our facility, your materials are stored in a sealed plastic container that is barcoded with a unique link to your information. You will be able to track them step by step (through all 14 steps!) within our facility. Finally, we return all materials to you via UPS. We built our process to provide complete transparency. I hope that helps and please let me know if you have any other questions.
Mar 2, 2013