I have 8 mm cassettes recorded in 1992. When I tried to look at these two years ago they appeared to have degraded significantly. The video was very snowy to the point where it was nearly impossible to see anything. Are you able to "recover" these videos using your techniques? Is there an additional charge for this?
Raymond J. asked on Nov 26, 2012
Raymond - it is hard to say without the tapes. Unfortunately tapes degrade fairly quickly and sometimes there is nothing that can be done about this. We have professional equipment and the issue could have been with the device you were using to view them and not the tapes, so we'd do everything possible to transfer them...if the tapes are degraded though we may not be able to recover them. If we cannot convert a tape we do not charge for it, so you may want to just give us a shot. We don't really have any special techniques that allow us to transfer the videos beyond our experience working with thousands of tapes a week and really high end equipment, so there would not be any upcharges involved here. Thanks and please let me know if you have any questions.
Anderson S. from Merchant replied on Nov 26, 2012