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Simply Frosted Cupcakes - Fresno

One- or Two-Dozen Large Cupcakes at Simply Frosted Cupcakes (Half Off)

The Fine Print

  • Expires May 15th, 2013.
  • Limit 1 per person, may buy 1 additional as gifts. Pre-order required 24hrs in advance. Must use promotional value in 1 visit. Limit 1 per order. Not Valid 12/23/12-12/24/12 or 2/13/12-2/14/12. Limit 4 flavors per dozen.
  • See the rules that apply to all deals.

Questions and Answers 4 questions

Q:

Be aware of this vendor. We ordered our cupcakes. My housekeeper went to pick them up, the owner herself treated her poorly. They did not honor the certificate she took with her. They couldn't find our order and they didn't even make an effort to find her order. This owner needs to go to a customer service course. I will never do business with this company. Groupon needs to do more background checks and surveys.

Kim S.  asked on  Dec 15, 2012

A:

This is a very unfair accusation- Yes, Kim did place an order...and put the order under the name Kim and even gave her phone number and picked out her eight flavors total. When the housekeeper came to pick up the order my employee asked for the name of the order. Two different names were given (none of them Kim)- we searched every order we had and even offered her our shop phone so that she could call and verify what name the order was under. The housekeeper refused saying that the lady was probably at the gym and that she would just purchase two dozen cupcakes and deal with it later. Kim did call later upset with the situation and even she didn't give the name she put the order under. After unpolite words from both ends of the phone line we finally came to the discovery that we did have KIM'S order, not Norma or Alexis which is what both ladies were claiming they had an order for. So in the end I was left with an order that she had placed...NEVER have we had someone place an order under one name and then come in asking for an order under a diffrent name. We fill a ton of cupcake orders each day and this was a first. It is upsetting that this order went the way it did, but if a customer calls and insults my staff and myself over a situation that was out of our hands I WILL call them on it and refuse service in the future.

Melissa G.  from  Merchant  replied on  Dec 17, 2012

Q:

If I preorder can I get flavors not normally served that day (per the website)?

Lisa O.  asked on  Dec 14, 2012

A:

Sorry Lisa- you have to order from the flavors that are listed for the day you are wanting your order. The best days to place an order for are Fridays/Saturdays, when we have at least 18 flavors each day!

Melissa G.  from  Merchant  replied on  Dec 17, 2012

Q:

Do you have gluten free cupcakes?

Maria W.  asked on  Dec 14, 2012

A:

For specific food preparation or ingredient questions, I would suggest contacting Simply Frosted Cupcakes directly at (559) 229-2225.

Sammy T.  from  Groupon  replied on  Dec 14, 2012

Q:

Can you buy half a dozen at a time?

Kath M.  asked on  Dec 13, 2012

A:

No, your Groupon is intended to be used in full in one visit.

Sammy T.  from  Groupon  replied on  Dec 13, 2012

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