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How To Deal With Angry Or Rude Customers Course from Skills Success eLearning (Up to 98% Off)
SkillsSuccess eLearning
4.1
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margaret
32 days ago
Very good session. "Professor" was great and gave you extra pointers.
Learn effective strategies to handle angry or rude customers with this online course from Skill Success. Gain valuable skills to improve customer service and enhance your professional reputation.
How To Deal With Angry Or Rude Customers Course
-
During the course, participants will learn:
- Understand the nature and causes of anger as an emotion
- Consider your objectives when dealing with an angry customer
- Help prepare your organization for dealing with angry customers
- Identify appropriate customer service metrics
- Work through a series of steps to deal with an angry customer
- Use questions and short scripts to try to help a customer bring their anger under control
- Consider why a customer might be rude, and how to deal with that rudeness
- Understand how to manage the stress of dealing with angry or rude customers
-
Features on-demand video lessons and a course certificate
Learn effective strategies to handle angry or rude customers with this online course from Skill Success. Gain valuable skills to improve customer service and enhance your professional reputation.
How To Deal With Angry Or Rude Customers Course
-
During the course, participants will learn:
- Understand the nature and causes of anger as an emotion
- Consider your objectives when dealing with an angry customer
- Help prepare your organization for dealing with angry customers
- Identify appropriate customer service metrics
- Work through a series of steps to deal with an angry customer
- Use questions and short scripts to try to help a customer bring their anger under control
- Consider why a customer might be rude, and how to deal with that rudeness
- Understand how to manage the stress of dealing with angry or rude customers
-
Features on-demand video lessons and a course certificate
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Customer Reviews
4.1
based on Groupon 10,946 reviews
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Reviewed on
margaret
Top reviewer
7 ratings|7 reviews
Very good session. "Professor" was great and gave you extra pointers.
Tamara
3 ratings|2 reviews
The choices are tremendous.
ralph
Helpful reviewer
4 ratings|4 reviews
The course was very enlightening, the information was very easy to understand. Haven't tried it yet, but I'm looking forward to trying it out
Joshua
2 ratings|2 reviews
The get back to you fast and haven’t had any issues with them yet.
Andreniki
Top reviewer
11 ratings|9 reviews
Tutorials are really excellent and thorough. And the exams are very helpful.
I’m enjoying my learning process