The staff were friendly and accommodating. When you arrive It won't be what you 'expect' as it appears to be located in a church facility. Regardless, the bounce equipment is in great shape and had enough variety to entertain children of various ages. My guest's commented that it was the funnest kids b-day party they have ever been to. Everyone even the parents got into the bouncers and the kids were so busy I noticed the parent really relaxed and enjoyed themselves. In fact we had so much fun we didn't even get around to opening presents. I would recommend you add additional time. The food was also reasonably priced, particularly the pizzas. With groupon it was a steal of a deal!