We called the hotel to alert them we were parking there for a shuttle to the airport. We indicated we would arrive between 9:20 and 9:30 AM. The front desk person said they would schedule the shuttle for that time.
Upon arrival at 9:16 AM, we were told the shuttle just left and the next one is scheduled for 10:15 AM. We could not wait until 10:15, so we had to Uber to the airport costing $25.
They then tell us the shuttle picks up at 15 past the hour. We were never informed when we called to reserve a shuttle time.
Exceptionally poor experience.
Hotel staff was fantastic when we showed up for the shuttle. Everyone was very nice. A few things to know - I called the day before and was told I did not need reservations, but when I showed up they told me I should have made reservations and apologized I was given incorrect information. It's a shared shuttle (Hotel Express) so they have to call for it to arrive, we had to wait about 20 minutes which was fine because we had plent of time. It was a long wait when we returned for them to arrive and then we had to go to another hotel (further than this one) to drop off other guests then to this hotel. After a flight delay we were just ready to get to our car. Not at all the hotel's fault, just not information that is clear from buying the Groupon.
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About This Deal
Type of parking: outdoor
Is pick-up/drop-off shuttle service available?: Yes
Distance to Pittsburgh airport: 6.9 Miles
Promotional value expires 60 days after purchase. Amount paid never expires.Valid only at listed locations. Customers will bring vouchers on-site and give to a 24-hour staff member. A free shuttle to the airport is included in this offer. Shuttle runs from 4:15 am to 1 am. Please allow 15 minutes between shuttle runs. If additional days of parking are needed, standard business rates will apply. Please call the hotel to reserve a shuttle Limit 10 per person(s), may buy 1 additional as gift(s). Valid only for option purchased. Not valid with other offers or promotions. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
About Staybridge Suites Pittsburgh Airport
At Staybridge Suites Pittsburgh Airport Parking, guests can travel stress-free, as the hotel offers outdoor parking and complimentary shuttle services to and from Pittsburgh International Airport.