Hi Julie, the only time a flight is cancelled is if the weather is not suitable and safe for flying on that particular day! All of the Sundance Balloon pilots are professionally trained, licensed by Transport Canada and participate in ongoing re-currency training. They will fly at every opportunity possible, but only if it safe to do so. Some people complete their flights in on the 1st try, other may take several tries, but we are available 7-days a week - depending on the flight voucher that you purchase. It is also important to know that we maintain an 85% customer satisfaction rating with our Groupon customers, from the many thousands that we fly annually at locations across Canada. If in the event you are not happy, you can always go back to Groupon for a refund on your purchase from them. Lastly, Sundance flies more than 12,000 passengers annually in Canada - we understand that can't keep all of the people happy all of the time...but we sure try hard! We look forward to flying with you soon!
Jun 19, 2013