A Chat with Tech Works
What services does your business offer and what makes your business stand out from the competition?
Tech Works offers in home consultations , superb customer satisfaction, training on devices, and much more. We focus on the customer experience making sure that the process is simple and user friendly for our customers. We make technology work for you!
What was the inspiration to start or run this business?
Working for a large telecom company for years I noticed that peoples technical problems went beyond what the company was allowed to help them with. I knew I could help them more but was not allowed. Tech Works lets me help customers by repairing their technology and teaching them to use it better.
What do you love most about your job?
I love helping customers and seeing them use a device to make their lives better. I enjoy seeing a customer light up when their device is repaired on time. But more than anything else I enjoy interacting with my customers. In the end people are my business as much as technology.
What is the best reaction you've ever gotten from a customer?
I had a gentleman who lived alone and had no one near by who could help him get his PC working and to get his new roku setup. I repaired his PC installed software to keep it healthy and setup his new roku. He was so happy that he has come back for more help for the last 3 years and is my advocate.