A Chat with Techromatic Incorporated
What services does your business offer and what makes your business stand out from the competition?
We understand the challenges and frustrations people have when using technology that is not working properly. And we make sure to fix the person’s problem, not just the computer or device’s problem. With over a 95% customer retention rate, we keep our customers for life.
What was the inspiration to start or run this business?
We believe that technology should empower people and families to enhance their capabilities and expand their horizons. There are so many technologies to choose from, and we love helping people make the right decisions for their particular situation.
What do you love most about your job?
We are focused on the people component of technology and believe that a system that is working properly from a technical perspective but is not helping its users is ultimately not working. This philosophy is at the core of everything we do. Helping people is what we love most about our jobs.
What is the best reaction you’ve ever gotten from a customer?
“My iMac was freezing, and I called Techromatic for help. Within 48 hours Techromatic had backed up my hard drive, fixed the problem, installed a backup system, and doled out some ad hoc training for good measure. It’s great to have amazingly caring and knowledgeable support specialist on my side.”