Is TenOak still forcing all Groupon users to pay an 18% automatic gratuity? I got this deal last time it was offered, and discovered when the bill was dropped that an auto-grat had been added to the bill, even though I was only in a party of two. Our server told us that it's the restaurant's policy to add 18% gratuity to all tables using a Groupon...even though it was NOT included in the fine print.
Lani O. asked on Jun 10, 2013
Sorry for the issue with the gratuity. We are looking into the issue. I can also inform you that we are making sure no servers can auto grat tabs. We will not apply an 18% gratuity unless it is for groups of 6 or more. Thank you so much for asking and allowing us to clear this up. We look forward to having you back soon.
Michael G. from Merchant replied on Jun 11, 2013