Two questions: (1) if we purchase and there are not reservations available for the day we will be in town, can we get a refund? (2) what is the refund policy for bad weather? And what "bad weather" does it cover, if any? Thanks.
Jeff asked on Sep 29, 2013
If you are limited to only one possible day, I would encourage you to look at the availability before you purchase the groupon. See http://bookeo.com/climb_frankenmuth. The vouchers are good for a year. We can not provide a refund for a Groupon because your payment goes to Groupon. However, we want you to have maximum flexibility, so you may reschedule this reservation up to just 2 hours prior to your scheduled visit. If you arrive late, but on the same day, we will honor your ticket(s) only on a space available basis. "No shows" on the reserved day cannot be refunded or rescheduled. No Lose Weather Policy- Like a pool, we continue to operate in the rain. However, should there be thunder or lightening and the park closes as the storm passes, we have a "no lose" policy for you. If thunder rumbles while you are at the park and if you have used less than half your climbing time, we will give you a voucher for a return visit. If you have used more than half of your time but still have time left, we will give you a coupon for 50% your next visit. If your whole visit is canceled because the park is closed due to weather you will receive a full refund.
John H. from Merchant replied on Sep 30, 2013