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The Ice Castles - South Loop

Visit for Two or Four to The Ice Castles, Valid Monday–Thursday or Friday–Sunday (Up to 55% Off)

The Fine Print

  • Expires Feb 28th, 2013.
  • Limit 1 per person, may buy 5 additional as gifts. Valid only for option purchased. Must use promotional value in 1 visit.

Questions and Answers 25 questions

Commonly Asked Questions

Q:

I would like to buy weekend ticket for 2 Aduts and 1 Kid, 1 infant. My question is which package option should I choose - four tickets or 2 tickets? Does Infant under 18 months has ticket?

VENKAT V.  asked on  Nov 26, 2012

A:

The best option for you is to buy a 2-pack for the adults, that way you get the savings. Then when you arrive, purchase 1 ticket for your child. There is no charge for children under 3 years old. Children between ages 3-12 need a child ticket. Thanks! We look forward to seeing you and your family at the Ice Castle!

Ryan D.  from  Merchant  replied on  Nov 26, 2012

Q:

The website says that children younger than 4 are free. Does it mean children 4 and younger are free or children 3 and younger are free? Just a little confusing. Thank you

Jana Z.  asked on  Nov 28, 2012

A:

Children ages 3 to 12 need a child ticket, this is an error on the groupon posting. The Ice Castle admission age requirements are the same as the Sea Life Aquarium and the other attractions at Mall of America.

Ryan D.  from  Merchant  replied on  Nov 28, 2012

More Questions and Answers

Q:

Ordered set of four tickets for weekend to ice castle show at Mof A on Nov. 27th. Received confirmation on Nov. 27th but have not received tickets. Please advise. Diane Kinder dianemarie347@hotmail.com

Jim  asked on  Nov 29, 2012

A:

Jim, all you need is to print the voucher and bring with you or bring your mobile phone with the Groupon ap. Here are Groupon's official directions: http://www.groupon.com/pages/how-to-redeem

Ryan D.  from  Merchant  replied on  Nov 29, 2012

Q:

Is the ice castle going to be open on New Years Eve day as well as New Years Day? Will the same hours apply?

Madeline C.  asked on  Nov 29, 2012

A:

We expect to be open both days and will likely extend the hours past midnight on New Year's Eve.

Ryan D.  from  Merchant  replied on  Nov 29, 2012

Q:

I just ordered ice castle tickets however my computer just kept clocking and clocking so I thought it never went through and now it appears it went through twice and I have a total of 16 tickets which I will not be using anyway to reverse this and invalidate the second set?

Joyce H.  asked on  Nov 28, 2012

A:

Joyce - call Groupon Customer Service and they can take care of that for you.

Ryan D.  from  Merchant  replied on  Nov 28, 2012

Q:

The website says that children younger than 4 are free. Does it mean children 4 and younger are free or children 3 and younger are free? Just a little confusing. Thank you

Jana Z.  asked on  Nov 28, 2012

A:

Children ages 3 to 12 need a child ticket, this is an error on the groupon posting. The Ice Castle admission age requirements are the same as the Sea Life Aquarium and the other attractions at Mall of America.

Ryan D.  from  Merchant  replied on  Nov 28, 2012

Q:

Admission for 2 Fri- Sun seems to be sold out. Will there be more added? I wanted to get the Fri-Sun one so I could go anytime throughout the week instead of being limited to Mon-Thurs. I have no clue the actual day we would go.

Cheryl F.  asked on  Nov 27, 2012

A:

Thanks Cheryl. There is a limited quantity of the weekend 2 pack and there will not be any more added. Regular priced weekend tickets can be purchased at the Mall Guest Services. Or if you want to take advantage of the Groupon price, then maybe you could find a couple more people to go in on the weekend 4-pack. The quantity on those is limited as well and should sell out soon. So if that is what you want to do, don't wait. Thank you.

Ryan D.  from  Merchant  replied on  Nov 27, 2012

Q:

I am a hobby photographer and would like permission to set-up a tripod and create images of the ice castles. Is this allowed?

Judith B.  asked on  Nov 27, 2012

A:

We have a lot of photographers come to the Ice Castle, and we love photographers....especially when they share their images with us! So please do bring your camera equipment, and just be mindful to not block walking paths, etc. You can contact jackie@icecastles.com for information on private photography sessions if you are interested in that.

Ryan D.  from  Merchant  replied on  Nov 27, 2012

Q:

If I purchase the weekend/higher priced tickets can I use them during the week instead?

Sara E.  asked on  Nov 27, 2012

A:

Thank you for the question, Sara. The weekend tickets will be accepted on weekdays, but the weekday tickets will not be accepted on weekends.

Ryan D.  from  Merchant  replied on  Nov 27, 2012

Q:

Where is the ice castle located? Is it on top of the MOA? Or where? In a parking lot?

Rebecca C.  asked on  Nov 27, 2012

A:

The Ice Castle will be located in the Met Lot, which is north of the Mall. We'll be almost strait across the street from Sears.

Ryan D.  from  Merchant  replied on  Nov 27, 2012

Q:

Is the castle open December 24 and 25?

Gail p.  asked on  Nov 27, 2012

A:

We don't know yet. It will depend on the weather between now and then.

Ryan D.  from  Merchant  replied on  Nov 27, 2012

Q:

Hi there, Can I go on this Saturday 12/1/12. What is the open time?

Fay  asked on  Nov 26, 2012

A:

We will not be open this Saturday. We don't expect to open until late December. Watch our website to see when the official opening date will be.

Ryan D.  from  Merchant  replied on  Nov 27, 2012

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