Booked voucher for mani-pedi with mamosa day pass for wife, Received a Swedish massage ONLY instead, tried getting a complimentary for the mani-pedi for which I paid for but both merchant and Groupon were not willing to resolve the issue because “a” service was given “not” the one I paid for. They said there was nothing they could do because the voucher was redeemed. Wife had a great time besides.
Absolutely perfect & Valerie gave me a awesome mani/pedi. Usually regular polish manicures chips by the 3rd day, it’s still perfect! I enjoyed relaxing & taking advantage of all the amenities at the spa, it’s sparkling clean too. I had a perfect few hours pampering myself in pure beauty! Excellent staff starting with the welcome & throughout my time there, I will be back!
One of my fave! From the receptionist when i arrived to all the staff I encountered, they were all so friendly & helpful. The spa area is sparkly clean & I enjoyed the water pools, sauna & steam rooms, it’s so tranquil inside the spa area with lockers to keep your things while you enjoy! My manicure 💅🏼 is still awesome no chips, Valerie did a awesome job! A wonderful day spent there!
THIS WAS THE WORST EXPERIENCE OF MY LIFE! FROM START TO FINISH IT WAS AWFUL. I was looking forward to this mani pedi gift package I got from a friend. I mean absolutely no effort was given in anything. No customer service what so ever!! It was awkward and uncomfortable. It was just me and her there, it was dead silent no music NOTHING. I left feeling so upset and regretting ever going..RATED-ZERO!
Manicure was awful. Purchased this Groupon for my wife’s friend so they could go together. Left instructions that they shouldn’t have to pay as my card was on file. They charged my wife’s friend any way. Terrible and confusing experience. They will not be going back.
Day pass - The facilities at the Spa are temporarily closed, customers will be given a day pass credit to use for a future visit once facilities reopen. Please call the Spa with any questions
Must be 18 or older
Must provide 21+ ID to receive alcoholic beverages
Not valid on federal holidays, Valentine’s Day, December 31, 2016-January 8, 2017, or April 18–April 28; other blackout dates may apply, customers are requested to call the spa for availability prior to the appointment
Promotional value expires 90 days after purchase. Amount paid never expires.Must be 18 or older. Appointment required, 24 hour advance notice required. Not valid on federal holidays, Valentine's Day, or 12/31-1/8. Must provide 21+ ID to receive alcoholic beverages. Mandatory 20% service fee on full retail price. Not valid April 18-April 28. Other blackout dates may apply, please call spa for availability prior to appointment. Limit 12 per person. May be repurchased every 365 days. Must use promotional value in 1 visit(s). All goods or services must be used by the same person. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
About Spa Ravella at Hilton Lake Las Vegas Resort & Spa
The feeling of relaxation begins as you drive toward Hilton Lake Las Vegas Resort & Spa, which offers majestic views of Lake Las Vegas and the Mojave Desert. The expansive spa includes 24 treatment areas, where the staff performs Italian-inspired services using botanical ingredients, such as the relaxing, side-by-side couples Champagne Escape massage.