Hi Vanessa, sorry that you had such a terrible experience. Although, we go by appointment only here at The Renegade Room so we don't rush any services. The correct amount of time is delegated to each client appropriately. I tried to be patient with you, as you deserve that as a client. but I cannot ruin my complete schedule, so yes I did have a client waiting. During the appointment you could not tolerate the pain and I told you I will not go over the same area more than three times. So unfortunately leaving those little hairs was necessary to protect your skin. We wish you well. Thank you for purchasing a groupon with us!