A Chat with Three Generations
What services does your business offer and what makes your business stand out from the competition?
My business stands out from the competition because we have three decades of experience in the pool industry. And, we have always kept the same motto, which is: "We offer superior service at a fair price."
What was the inspiration to start or run this business?
The inspiration to start my own business came from my grandfather and father. My grandfather came out to California from Ohio to start a pool business. My father also has been in the business for more than 30 years. Since I was young, I've seen how the business operates.
What do you love most about your job?
I love meeting and interacting with new customers on a daily basis, being outdoors, treating each pool as if it were my own. Each pool has its own character and needs to be treated accordingly. [I also love] the freedom to create my own destiny.
What is the best reaction you've ever gotten from a customer?
The best feedback from a customer came after she had been through multiple pool-service companies over the years. After she saw the excellent service we provide over time, she was very pleased. She then proceeded to tell me "I am going to tell my neighbors."