A Chat with Tough Guys Snow Removal
What services does your business offer and what makes your business stand out from the competition?
In all honesty, there is no competition. We are, and have been, the premier snow removal company shoveling cars in the Boston area. Our orange Tough Guys flyers can be seen in all neighborhoods in Boston.
What was the inspiration to start or run this business?
The owner, Shawn Wilkes, started Tough Guys Snow Removal unintentionally. He was assisting some of the older neighbors in his neighborhood in 2014. After the following storm, he received a number of calls requesting snow removal services, and Tough Guys Snow Removal was born.
What do you love most about your job?
I love being my own boss. Who wouldn’t? I enjoy spending time and getting to know my clients. It’s great to see behind the veil into people’s lives and the appreciation they have for the services I provide. My guys and I work hard. It’s nice to spend our time around people who appreciate us.
What is the best reaction you’ve ever gotten from a customer?
I really cant say. I mean, every customer is so grateful to have their car shoveled out or their properties cleared so they can get to work on time. I had one girl tell me she was in love. You can’t please everyone, but we certainly try our best.