Choose from Four Options
- $29 for glass-replacement for an iPhone 3G or 3GS (up to a $49.99 value)
- $49 for glass-replacement for an iPhone 4 or 4S (up to a $89.99 value)
- $85 for glass-replacement for an iPad 2 (up to a $159.99 value)
- $89 for glass-replacement for an iPad 3 or 4 (up to a $179 value)
Technicians repair smartphones and tablets by replacing shattered or cracked glass screens.
Touchscreens: Power at Your Fingertips
To learn what's behind the face your smartphone shows to the world, read on.
Most electronic touchscreens—such as the kind on your smartphone, perhaps—rely on electricity. Not just the obvious electricity provided by their power supply, but your electricity, as in the tiny amount that runs through your body or the large amount that runs through your body if you're a Frankenstein. Capacitive touchscreens are set up to detect any change in the electromagnetic field they produce, such as that created by a bare fingertip. Beneath the glass screen, a network of electrodes stands ready to relay information about the location of the touch to the device’s microcontrollers and translate it into a command.
Another Path: Resistance
There is another, slightly older form of touchscreen technology, which requires the hand to apply not electricity but pressure. This type is known as a resistive screen and is frequently still found at checkout counters and on PDAs. Beneath its surface are two layers of conductive material. Pressure forces the two layers to connect, completing a circuit; different points on the screen will produce a current with different voltage, which allows the system to pinpoint the precise location of the touch. Although these screens are lower-resolution and can't respond to multiple simultaneous touches, they do have one advantage over capacitive screens: they'll work even if you're wearing gloves or oven mitts.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.