The ambiance of the place was fantastic. However you lost the relaxation and spa like service when you went into the room for the manicure. The technician is knowledgeable but quite talkative and has personal drama that interfered with my relaxation experience. She also cut my cuticles too close and they hurt for days. I won't go back and I would prefer just to sit in a nail salon in a massage chair and I would have gotten more Zen. It is nice during covid that it was a private 1-on-1 session though.

Although the rep that I had to complete the service on my pedicure and my feet feel great, I feel that I need to speak about the mix up with getting my nails done. I purchased a groupon for dip service with removal included. I currently have dip on my natural nails, which are long. I have one tip on due to the nail breaking. I was told first that they could not do powder on tips. Then I was told that my nails looked pretty good and maybe needed a fill in. I do not have acrylic on my nails so they cannot be filled in. Then I was told that I would have to complete the dip with a gel on top to seal it and that would be an extra cost. I was actually done when she told me that I could not get the tip dipped. But then the worker came back and said that she did find a tip and that she could do it but it was not the same color and I still had to do a gel overlay which would still be an extra cost. I refused the service. And because I refused the service, they considered it as a same day cancellation and still redeemed the groupon. So I lost money as well as not getting the service I paid for. I was not offered something different in place of the groupon. I did not feel comfortable with the tech doing my nails since I already had a bad experience with a previous salon. I am new to the area so I am trying to find a good nail salon that can provide the service requested and not charge me an arm and leg to do it. Again the young lady that completed the service did an excellent job on my toes, however it was not noted anywhere that they do not service tips and that I had to get a gel coating and it would be an extra charge. Some of that being disclosed before the service would have helped.

Chris did a great job on my pedicure and manicure. She was very professional and easy to talk with. I enjoyed my service at the spa.

Amazing experience from the second I walked in the doors. Will definitely be back!

Chris was awesome!! She did mani and pedi. Great service! She has an outstanding personality. See her going far!!

Had a wonderful experience!

This was my first time receiving a Brazilian Wax. I was very anxious, yet excited. I had a Wonderful experience with Shannon! She was very knowledgeable, friendly, and walked me through everything. She kept me talking to keep my mind off of any pain, which there was not much of. She definitely knew what she was doing. I've already booked my next appointment with her!!!! Take time for you!!!

Urbana Spa exceeded my expectations! Every staff member I spoke to was so personable and nice. Chris completed the pedicures for my mom and I and she did a fantastic job. Highly satisfied :)