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J
Jelissa
2 ratings1 reviews
Rating of 5 out of 5 stars
May 1, 2022
The guys were very quick and super professional. We had a ton of issues dealing with our new apartment and being told it would be ready by 1 but we tried to get the keys and were told it wouldn’t be ready until 4 so the movers had to work around the maintenance men and cleaning lady. I’m glad the movers were very accommodating towards the situation
Beware, read the fine print... the rate is for two movers and a truck, when the company sends their movers they will have three people at a rate of $180 an hour and your groupon becomes a voucher for 2.3 hours now here is the best part, they will additionally charge you on a local move: $275 for travel fee, $150 for your Refrigerator, $60 for washer and Dryer each, $20 for Stairs and $15 for tape and clear wrap. You schedule with a deposit of $100. We did two moves with them the first day Storage to house we exceded 1/2 hour and after the deposit and groupon, we had to pay $455 extra. The second day House to House it took them 11 hours to move us $2300 they took their sweet time, broke our stuff, dropped our dryer, cracked the front clear door, broke our fridge plug and we had to replace it...they took pictures and said they will contact us to reinburse for damages and never did. We had used them before, but this time we are very dissapointed with their service.
The guys were nice enough. Showed up a bit late, though. They definitely moved my stuff from one place to another, so for that I'm grateful... I guess. My problem is, though, that a significant amount of my stuff was damaged in the move.
I'm one guy with a bad back and autism, yet I was able to move everything into that unit just fine. Really confused how two perfectly healthy veterans can't move my stuff without causing about a hundred dollars in cosmetic damages. They also left my stuff in the wrong room. Thanks for a sub-bar job?
Please what ever you do DONT BOOK WITH THEM! This was the absolute worst experience ever. My complaint is not with the movers but the back office who has a list of hidden fees that they do not go over with you. Before I purchased the groupon I called to assure I new everything an still they over charged me. The manager even heard the call but claims there is nothing she can do to resolve the over charge. I wish I would have payed close attention to the other reveiws
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About This Deal
Choose Between Two Options
$110 for two hours of moving services (a $199 value)
$154 for three hours of moving services (a $299 value)
Fine Print
Promotional value expires 90 days after purchase. Amount paid never expires.Valid only within Dallas-Fort Worth Metroplex. Extra fee for fuel. Extra fee will apply for heavy items. Two movers are included with the Groupon and extra are available at an additional cost. Groupon must be purchased under mover's name. Extra fees apply for heavy items. Limit 3 per person. Must use promotional value in 1 visit. Valid only for option purchased. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.