Duration
10 hours

Languages Available

• Human tour guide - English
• Human tour guide - Spanish

Additional Information

• Wheelchair accessible
• Public transportation options are available nearby
• Infants are required to sit on an adult’s lap
• Transportation options are wheelchair accessible
• Suitable for all physical fitness levels
• Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat.
• It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing.
• Infants 0 to 4 years are Free of charge. Children mus be accompanied by an adult all the time.
• The Voucher schedule is informative. Tours and days of operation are subject to availability and changes.
• The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel. We will pick you up at your hotel or at the nearest point available in our routes.
• Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
• All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
• The name of the lead traveller on the voucher will redeem the purchase. Your safety comes first, so you can change the name on the ticket at any time by contacting Viator Customer Service.
• In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.

Inclusions

• Priority Access: You can have your admission bracelets on the bus on the way to the park.
• Hotel Pick up & Drop off
• lockers, restrooms,

Exclusions

• souvenirs (Available to purchase)
• Gratuities
• Photos (Available to purchase)

Redemption Instructions
- The time shown on your ticket is not the time at which you will be picked up.

- The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel.
-In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city.
- To know the exact time and meeting point you must send a message thru the option on your reservation, or you must call us at +52998 881 9833 at least 24 hours prior to the visit date purchased.

- Tours and days of operation are subject to availability and changes.
- If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.

- Priority Access: It means that upon your pickup you must present your printed or digital voucher and photo ID to allow you to board the bus. On the bus you will obtain the bracelet for entering into the park skipping the ticket office line.

Traveler Pickup Information
- During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup.
- We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes.
-In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city.
- To know the exact time and meeting point you must send a message thru the option on your reservation or must call us at least 24 hours prior to the visit date purchased. The time shown on your ticket is not the time at which you will be picked up.
- Let us know if you are not in need of transport.
- We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property.
- The guides will be dressed in red t-shirts with our logo on the back for easy identification. The guides will say the tour name out loud.
- Priority Access: It means that, upon your pickup you must present your printed or digital voucher and photo ID to allow you to board the bus. On the bus you will obtain the bracelet for entering into the park skipping the ticket office line.
- If at the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
- You must be 15 minutes early at the assigned location. The time shown on your ticket is not the time at which you will be picked up.
- Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.

Voucher Info
Mobile or paper ticket accepted

The tour identified in this promotion is made available through Viator. Groupon is not affiliated with or sponsored by the Grupo Xcaret in connection with this deal. Please contact Groupon customer service for all inquiries related to this offer. Inquiries placed to Viator will be directed back to Groupon.

This offer is not eligible for promo codes.