Key West Island Jetski Tour: Double Passenger Jetski

Shane the tour guide was fantastic. There is a boating test required that isn't well publicized so take it in advance. The owner wasn't warm and welcoming but the other employees were amazing.

Horrible experience with the instructor STROTHER. He was extremely rude and disrespectful towards our group and used abusive language as well. While we were expecting to have a memorable experience for a lifetime, rather it became a traumatic nightmare.

Incompetent, Unprofessional and Disrespectful. That's what we found the Guide (a guy named "Strother") at Ibis Bay Watersports to be! What should have been a fun experience for our family was completely ruined by this obnoxious person. From the beginning, Strother had a condescending attitude coated with holier-than-thou sarcasm that worsened into something utterly objectionable during our tour. He was mad that all his customers were not Jet Ski "pros" and continued to make snarky remarks about their "lack of expertise" with PWCs. Never mind that his own instructions for the group were flimsy and incomplete - in fact, he didn't even cover emergency guidelines (that are legally mandated) before the tour started. Our chagrin turned into horror when he started to use abusive language with ladies that were having trouble with their Jet Ski - when their craft overturned under inclement weather conditions (strong winds and choppy waters), Strother's reaction was a nasty "What the f*** are you doing?"! Then, when the ladies were trying to park their Jet Ski after the harrowing ordeal, Strother grew impatient and literally jumped on them to demonstrate how to park the craft - no "let me help you do this", no "sorry I had to jump on your back", nothing!! What a JERK! Not sure what Tony (owner) and Mark (manager) are thinking, but Ibis Bay Watersports is inviting customer ill will and potential corrective actions by having Guides like Strother. Strongly advise that you avoid this place - unless you want to experience repugnant, demeaning behavior.

I would absolutely not recommend Ibis Bay and Watersports. We went to Key West this December and were expecting to have a fun experience with Jet Ski, so we chose Ibis Bay based on Google reviews. The instructor STROTHER was not welcoming right from the beginning, he was continuously trying to demotivate us by mentioning multiple injuries, broken bones and limbs. Moreover he did not give us any instructions to cope up with any adverse situation. My friend and I were on the same boat, and we were initially struggling a little to sail through the choppy water. Instead of encouraging us, STROTHER started misbehaving with us using abusive language and disrespectful gestures. And then towards the end our boat got flipped down due extreme wind and strong waves, and he was extremely angry and rude towards us instead of helping and guiding us through the rest of the trip. And this was not the end. At the end of the trip when we were trying to park the boat, he suddenly jumped behind us into the boat with a very uncomfortable position and without asking if we were comfortable or not. It ended up as a nightmare (after spending $500+) while we thought it’s gonna be an enjoyable experience for a lifetime.

We faced absolutely awful and terrible treatments by the facility/tourguide during our jet ski tour on Dec 28th .The tour guide named Strother was extremely unprofessional and rude throughout the tour. Right from the beginning he was misbehaving with us and very disrespectful. Apparently he was unwilling to provide and assist us during the trip . The safety instructions were not provided properly. The situation worsened when he used abusive languages multiple times and showed his anger during the tour. Without being polite and respectful to the ladies he was being extremely rude ,arrogant and disrespectful. The overall experience was absolutely horrendous primarily because of the stupid guide STROTHER. The owner should immediately take an action against him. Wouldn’t recommend any one to try their facility at all:(