This was one of the most unprofessional and frustrating experiences I’ve had on any city tour. The "See 30+ Top New York Sights – Fun Local Guide" sounded promising on paper, but in reality, it failed on almost every level. From the moment we booked, we received multiple reminders to arrive by 9:45 AM sharp, with very clear warnings that the group would not wait for latecomers and that catching up would be impossible. Taking this seriously, we arrived early – only to find that the guide himself showed up at 10:05 AM, without any prior notice or apology. Even worse, he had no visible signs or identification – no hat, no badge, no sign – which made it very hard to spot him in a crowded area. There was no way to reach anyone for help either: the only phone number provided was a UK number that nobody picked up (not ideal for a tour in New York!), and our email about the delay has still gone unanswered. To make matters worse, after showing up late, the guide kept us waiting another 20 minutes while he looked for six people who never showed up. Despite having emphasized punctuality for guests, the tour eventually began around 10:30 AM – almost 30 minutes late. The tour itself was underwhelming. It ended 40 minutes earlier than advertised, and many of the promised sights were skipped. The guide’s delivery style didn’t help. The guide, Brandon, may be a kind person, but he is not suited for this role. His monotonous delivery, lack of charisma, and slow, awkward pacing left the group visibly checked out within 10 minutes. Several people quietly commented they were ready to leave and get coffee instead. To be honest we also were ready to resign in the middle of the tour. At one point, we were forced into a "lunch break" at a very specific place in Chinatown to buy dumplings. It was a tiny, unclean venue with poor hygiene. It felt less like a rest stop and more like a side deal – we did not eat there. To make things worse, within the first few minutes of the tour, the guide made a point of telling us that the tour is expensive, but he doesn’t actually earn much, and therefore relies on tips to survive. Given the late start, poor organization, and what followed, this request felt deeply inappropriate. Frankly, instead of tipping, I considered asking for a refund. Summary: - Guide arrived 20 minutes late, with no notice or apology - Tour began almost 30 minutes late, but ended 40 minutes early - No proper signage, making it very hard to locate the guide - UK customer support number completely useless for US-based tour (nobody picked up) - No response to email inquiries - Guide openly requested tips within minutes of starting the tour - Several sights promised were not covered - Lunch stop was unsanitary and felt forced - The guide’s delivery was dull and unprofessional This experience was far below expectations. I would strongly advise others to skip this tour. For the price, you can find something far more professional, organized, and genuinely informative in New York City.