San Francisco: Scenic Surrey Ride Through Golden Gate Park

The map provided DID NOT adequately illustrate where to diverge from JFK Blvd to the Blue Heron pathway. None of the letter markers on the map have keys or info as to landmarks. In addition, it did not show exactly where not to “go past” in terms of the recommended route. This resulted in us getting way off course, having to push the Surrey back up the hill & getting stuck in traffic and having to cross a busy street. AND we were not alone! Advised another surrey to turn around! I had to use Google Maps to get us back!!! All of this resulted in a 23 minute late return (and very tired legs!) which the company charged another $35. The person on site Kevin had a positive attitude and “warned” not to go past 19th street BUT THERE WAS NOT A SINGLE SIGN and he did not have any recourse. The emergency number goes to a different company and it takes a while 1 minute of recording before it even names the Parkwide Company that rents the surreys. I called them upon returning and received crappy customer service. I gave them the opportunity to credit back the “second” hour overcharged and they refused. It was a good workout but that was not the plan. They had the opportunity to acknowledge the issues and refused.

I checked the site online before renting as I saw noted that the surrey rental wasn't open on certain days. When I rented on the site, it allowed me to select the location I wanted to pick up at. They weren't there when I arrived with me group of 11. There were city workers there who told me this was a very common occurence and they often don't show up. No notice, no one available at the number listed to call. We ended up walking the park but I do not recommend this company at all.

There wasn’t a question I asked that these guys didn’t answer about the route through the park.also loved biking the great highway! Amazing. The crew their set us up with comfortable bikes and even showed us the 10% discount on their website. Bikes have maps on them so it’s hard to get lost. A beautiful, family friendly day out as my extended family join us for a birthday, a wedding & Pride! We will be back!

The busy road we were directed to take had NO protected bike lane and was full of buses dropping off large groups of people at the museum, and in the process blocking the bike lane. Double decker buses, school buses, huge tour buses! I had my 85 year old father in the 2 person surrey bike. I had assumed there was a bike path around golden gate park. Instead, I walked up to talk to a bus that was blocking the bike lane and -- guess what -- got honked at by another bus that was trying to pass me! Totally, and completely unsafe for a two person, side-by-side surrey bike. Our rental was at 10:00am on a Friday morning. Unless you are comfortable with huge buses 2 and 3 deep I would skip it.

I want a refund! The bike rentals wasn’t even there so why was the option to rent even available?!?!?