Maui Parasailing Experience from Ka'anapali

This was awesome! Super peaceful up in the air with great views of the ocean and island as you sail. The crew was super nice and explained everything very well. We loved all the photos the crew took of us with their camera!

Awesome parasailing experience! UFO made it all so easy and enjoyable for my husband and me. We loved flying at 1200 feet above sea level. The views of Maui and Lanai were extraordinary. Highly recommend!

DO NOT BOOK UFO CHARTERS. HORRIBLE CUSTOMER SERVICE. We had an awful experience. I was the highest bidder at a raffle for a fishing trip with UFO for two, and paid about $300 for that. I then upgraded for $90 because my son is an experienced fisherman and wanted deeper water. This trip was extremely meaningful—my older son, who was a sponsored fisherman, passed away tragically, and my younger son and the one who passed always best friend (who also lost his mother) fish to feel connected to him. He has stepped in a as a big brother so I got this trip as a birthday present so they could have some one on one time to lift each other up through grief. I explained this to the staff, and one of the front desk women was very kind and understanding. Originally, my son was supposed to go out with Captain Kihei (who I know and trust), but he was sick, so they put him with Captain Steven Carroll. The itinerary clearly said check-in 15 to 30 mins before the boat departs at 6:00am. My son’s friend was running about 10 minutes late driving down from Upcountry, so I called to let them know—but Steven called me angrily at 5:15am saying they were late and he was leaving. He was rude, aggressive, and refused to wait, even though they were well within the listed check-in time. I asked that he wait for my husband to run across the street so he could have someone. He hung up. In the end, he left early and took my son out alone, before his friend even got there, and before the scheduled departure time. I hadn’t even signed a waiver for my son to go alone. My son said the captain was grumpy the whole trip. He was the only one to catch a fish but there was only 3 total fishing. Trip ends and my son said it was just “ok” and he was obviously upset. He also said Steven called him by a different name and was like a “grumpy strict old man.” Before trip I told front desk I would Venmo tip if sent to me. Captain reached out while I was at work for said tip. I can’t check my phone at work so he sent another one but he was angry. He called me a Karen. Not long after he called my phone and yelled and swore at me. It was insane. My husband says he wishes that we had recorded it because no one would belie how nuts this man is. Funny thing is, I work for tips myself and always tip 20%—but after being treated like that, absolutely not. I contacted the owner, Sarah. At first she sounded apologetic, but they offered no refund and no attempt to fix the situation. When I suggested rescheduling the trip so the boys could have the experience they were supposed to have, she basically said she wanted to “end the conversation.” Eventually, they refunded only the $90 upgrade— even though they left one of our passengers and what we dealt with after. As someone who works at one of the nicest hotels on the island, in a position where I regularly refer tourists to local businesses, I would never recommend UFO Charters. They do not care about their customers or the community. They are unprofessional, rude, and only care about money. Save yourself the stress. There are much better fishing charters on Maui

We had the best time ever.. Andrew and Amanda were super cool, they even stopped so we could check out the sharks that we’re chillin in our area.. so freakin cool .. they made our time spectacular..

Super exciting experience that I was able to share with my family. The staff is super friendly and chill.