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Wi Spa - Westlake

$12 for a 24-Hour Spa Day Pass with Sauna, Spa, and Steam-Room Access at Wi Spa ($25 Value)

The Fine Print

Questions and Answers 20 questions

Q:

Hello! Is there a specific order of which saunas to use that you would recommend? Also, would you recommend doing the saunas before getting a body scrub? Thank you and I can't wait to go!!!

Shayna N.  asked on  May 23, 2013

A:

Hi Shayna, There is no specific order for the sauna, just alternate from hot to cold so you can avoid your body from over heating. Also I recommend to get the service at the end of your scheduled stay so you can feel bright and soft when you leave.

Jonathan W.  from  Merchant  replied on  May 23, 2013

Q:

If I buy the $12 groupon deal, can I use all the 5 saunas?

Vivian B.  asked on  May 21, 2013

A:

Hi Vivian, With this Groupon voucher, you have access to both women and common areas where the 5 dry saunas are located.

Jonathan W.  from  Merchant  replied on  May 21, 2013

Q:

if we are sitting in the steam room, can we have a towel under us?

katrin  asked on  May 20, 2013

A:

Hi Katrin, Of course, you can carry the towels to your convenience, as long as its not dripping wet and may cause hazard to other customers in the dry floors. We have adequate towel supply in the spa area for you to use. I appreciate you asking the questions and being considerate for others.

Jonathan W.  from  Merchant  replied on  May 20, 2013

Q:

Hi, an we wear bathing suit in the steam room or sauna? if not, can we were our robe? if not, can we use towels for under us?

katrin  asked on  May 20, 2013

A:

HI Katrin, The simplest explanation would be: 1. If you are in the gender specific area and where there is water around, we require our customers to be nude. All for sanitary purposes. 2. If you are anywhere accessible by both genders, we require you to wear our uniform provided at check in.

Jonathan W.  from  Merchant  replied on  May 20, 2013

Q:

The title says it's a "24-Hour Spa Day Pass". Can we use the spa for 24 hours? If so, what time would we have to start?

David Y.  asked on  May 20, 2013

A:

Hi David, Our business is open 24 hours and for you to use it for 24 hours, you can check in at 4AM to next day 4AM. If you pass 4AM the next day, there will be an overnight fee of $10 added and will need to check out before 11AM to avoid a new day charge.

Jonathan W.  from  Merchant  replied on  May 20, 2013

Q:

Do you have robs or just towels. Is clothing optional?

steven s.  asked on  May 19, 2013

A:

Hi Steven, We do have robes for our guests and clothing is required in the common area and nudity in the shower/pool areas. We do provide you with appropriate uniforms at check in.

Jonathan W.  from  Merchant  replied on  May 19, 2013

Q:

Is the entrance fee waived if I purchase a service such as the body scrub?

Diane B.  asked on  May 18, 2013

A:

Hi Diane, Entrance fees are waived if services are $90 or more, with the body scrub only the entrance fee will be $15. Entrances fees are either waived or discounted depending on the price of the service.

Jonathan W.  from  Merchant  replied on  May 18, 2013

Q:

How much do the mani and peci cost?

daphne d.  asked on  May 18, 2013

A:

Hi Daphne, Manicure is $15 Pedicure is $25 Please call us or use our online reservation if you are planning on purchasing any of the service we provide. Remember your entrance fees may be discounted or waived depending on the price of the service you purchase. So please ask our front desk to best utilize your groupon vouchers.

Jonathan W.  from  Merchant  replied on  May 18, 2013

Q:

My son is 14 years old - can he use the saunas?

Matt D.  asked on  May 18, 2013

A:

Hi Matt, As long as he is with a same gender parent or guardian, yes your son will be allowed to use the facility just like anyone else.

Jonathan W.  from  Merchant  replied on  May 18, 2013

Q:

If I want to take my son age 14 with me to use the saunas only - are there any additional fees if we go on a Sunday?

Matt D.  asked on  May 18, 2013

A:

Hi Matt, Since your son is 14 his entrance fee will be the same as an adult, and using your groupon will be best. Basic Entrance fee is usually $25 and sauna only is $15, but the groupon voucher will cover the basic entrance fee for access to all the floors. There are no other charges on the weekends.

Jonathan W.  from  Merchant  replied on  May 18, 2013

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