Hi! I have a VHS tape that has slipped off the reel inside. It holds great family memories. Would you be able to save it to convert that to dvd? Thank you!
Kimberly S. asked on Feb 10, 2013
Excellent question, Kimberly! If you send in a broken video tape, we would first need to repair it in order to transfer it on to a DVD; we cannot transfer a tape broken. We can repair videotapes if the ribbon is snapped, wrinkled, or if the case is broken. Keep in mind that when we repair a wrinkled ribbon, the footage in that section will be lost. The additional cost for video tape repairs is $10.00 for a ribbon repair and $15.00 for a repair with case replacement. To learn more about our Groupon offer and read more of our frequently asked questions, you can also visit our website here!
Cynthia P. from Self replied on Feb 10, 2013