Groupon Refund Policy Guide & Cancellation Rules

Groupon's refund policy varies by deal type and is generally initiated via "My Groupons" by selecting "See Details" next to the order. Final Sale orders cannot be canceled or returned.

Key Points by Deal Type:

• Local: Refunds to original payment within 3 days of purchase if the voucher is unredeemed and no appointment has been made.

• Groupon Goods Marketplace: Return policies are merchant-specific (check Need to Know). Contact the merchant directly for returns; refunds are processed 2-3 weeks after the merchant receives the item.

• Groupon Getaways: Cancellation policies depend on booking method and are listed in the Need to Know. Self-service cancellation is available for Groupon-booked trips if the deadline hasn't passed. For merchant-booked trips, cancel with the business first. A Booking Guarantee offers a refund if the merchant can't book the desired stay by the book-by date.

• GrouponLive: Most tickets are Final Sale. If not, refunds can be requested within 24 hours of purchase. Refunds are issued for cancelled or rescheduled events.

Refund Timelines:

• Groupon Bucks: Immediately available upon cancellation.

• Credit Cards/Other Payment Methods: Processed within 1-2 business days, typically taking up to 10 business days to post to your account. For Groupon Goods returns, allow 2-3 weeks after the item is received.

Trouble Reaching Merchant/Closed Businesses: Log in to your Groupon account, go to "My Groupons," select the order, click "See Details," then "Manage Voucher" for assistance. Guest users can access their purchase by signing in with their checkout email.