Quality Inn Columbus - East

I would not stay there again, Employees are not helpful with problems in the room Staff seemed very nice although not helpful. Checked in, went to our room and could not get the door to open. Clerk at the desk came down and had to hit and push on the door to get it to open, once opened said if there was any more trouble with it let them know. We had trouble there they whole time with the door, opening and closing it. The toilet, when flushed, would not stop running, went to the desk to let them know and she said she would wright it down, but did not offer to have anyone come look at it, so we had to listen to the toilet running all night. For the whole time we were there the toilet ran. Then there was the noise above our bed. It sounded like a spinning washing machine or a Jacuzzi. This went on for a long time. I went back to the desk and explained about the noise, ask what it could be and could they check it out, even wondering about the washing machine ... I was told housekeeping did laundry in the other building, only saw one building so wondered about that. The next morning when this noise started again my husband saw a house keeper carrying bedding to the 2nd floor. (made me wonder about what they told me as far as their laundry facility being in the other building) The noise went on for a bit the evening with about 10 to 20 minutes of quiet before starting again. We did stay that night hoping the noise would not start again but it did right before I went out, stopped at the desk to let them know the noise was there again and nothing happened except it went on all morning and into the afternoon. I ask about this when I got back explaining my husband was trying to sleep but the noise kept him away. Still nothing done. I had ask for a handicap room because my husband uses a wheelchair. I was told they booked us into one, I ask about a walk in shower and was told there was one. Please if you or a family member needs one DO NOT STAY AT THIS MOTEL, because the walk in shower was big enough to put the shower chair in but not to get his legs in also in so you can pull the shower curtain. The door was difficult to get the wheelchair through, was even worse when we were leaving, almost could not get it out. (keeping in mind the door had to be opened before attempting going outside) The door I had trouble with, I am not sure had there been something happen and my husband needed to get out, I am not sure he could get the door open...something to think about. We decided to leave a day early because of the problems we were having that the employees did not think was a problem. When I checked out, explaining why we were leaving a day early the clerk finally ask if we wanted another handicap room if one was available. By this time that was a NO, While I did not ask for a refund I did believe that because they felled to take care of the problems that I informed them of they should've at least offered a discounted refund since it was after check out. But they offered nothing. I did not mention the "free" breakfast. Maybe it's because I'm not use to this but the only thing there was was scrambled eggs(which were good) Cereal with no milk. Maybe on this one I am being picky but if they are doing a buffets type of a meal then someone should be watching to feel things when empty or else close the dining room down when the food it gone. Maybe I am being picky on this one thing but considering all the things we delt with I don't think so. Oh the TV only half worked and to turn the bedside lamp on you had to turn the over head light on, this at night could keep the second person awake when trying to sleep. Also if you have a handicap person traveling with you , while they do have handicap parking spaces there is NO access(at least to our room) for the wheelchair to get up on the walk in front of the door without wheeling down the drive and going around cars to gain access so you can make an attempt to get into your room. Would we go back, NO. Would we recommend this place to anyone? NO

Good budget hotel. Good budget hotel. Husband and I are motorcycle traveling and look for one night stays that are clean, comfortable, quiet, fresh linens, hot water and breakfast at affordable price. This hotel ticks every box. Check in staff were polite and friendly. Room was nicely decorated and had all amenities. Maybe not the most chic of areas but served out purpose. Would stay again if in the area.

Helped return an item left behind. I don't want to knock the place but I have stayed in a lot better places. I do want to recognize Tracie who worked at the front desk. I left a laundry bag in our room when we checked out. On the way home I noticed it was missing. I called the hotel and Tracie was very nice and held the bag till we could make shipping arrangements. She went out of her way to help me. Thank you Tracie.

Smelly... wouldn't recommend Having stayed at other Quality Inns, I thought this would be as good. Wow! Was I wrong! My friend and I had to buy a can of Febreeze to help with the awful odor in the room. The wall looked like it had bullet hole in it. The bathroom did look like it had been renovated recently, but the job needed to continue on into the rest of the space.

DO NOT STAY HERE EVER By far the worst hotel I have ever stayed in. When I went into the room it was beyond disgusting. I wouldn’t let my family stay so we left. Had to sleep at rest stop Wouldn’t give me a refund either.