Worst coffee make ever. We bought one through another merchandiser and it worked for about a week. After that, we started experiencing grounds strewn all over the top of the coffee maker and the pot not completely filling, nor would the tank be drained. Basically, it stopped making coffee. We figured we just a defective one (that can happen once and I'm understanding). I went back to the original merchandiser to return it and buy a new one, but it had been discontinued. Should have been a red flag. I gave it the benefit of the doubt thinking they were just reorganizing their line up. So I found it here and ordered it, since I did like some of the other features. The first time out of the box it did the exact same thing. Water pooled in the coffee grounds and there were coffee grounds all over the top of the tank and in the water reservoir. I've been making coffee for decades, so I know how to make coffee. I actually do read the manuals, and I do not see anything that I could have possibly done incorrectly. It's not like it's all that hard to make coffee! Geesh! The only saving grace is that the coffee actually tastes much better than our last coffee maker, which died after about 5 years (a good run in my book). Do yourself a favor and do not buy this, unless you want to play roulette with your morning coffee.