used it 2 times and the belt broke and can’t even get Oreck to respond. Brushes are smashed and the worst to clean. Handheld sprayer cracked on the first use. It does clean well, but tank is so small that you can only clean a small area before having to refill. The fluid doesn’t dispense either if you have the handle pulled back/ tilted when it get low. Not the greatest design at all, but like I said , it cleans pretty good. Does the seller honor the 4 year warranty and take a return? i knew I should have used it right away, but we had contractors in and out since i purchased it. Didn’t think I’d have this many problems with it after only using it twice.