uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
What services does your business offer and what makes your business stand out from the competition?
Our company specializes in all fields of Computer IT Services. We provide house calls and any business related calls, we come to you! Our company provides on site contracted IT services also, whether you are looking to hire our firm to manage your network part time or full time. Call us for details!
What was the inspiration to start or run this business?
We love to keep our clients happy at all times. We know that now a days everything has gone digital and how frustrating it can be if your computer gives you issues. It inspires us to assist people who need help with technology
and we try to provide the best customer service there is.
What do you love most about your job?
We love to see our clients happy and to provide the best customer service. We also love what we do as a profession.
What is the best reaction you've ever gotten from a customer?
The best feedback we've received from our customers was that we always meet our deadlines and we provide one of the best customer services as a Computer IT firm.
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