Signature Service: Downspout disconnection
Staff Size: 2–10 people
Average Duration of Services: 30–60 minutes
Brands Used: Royal building products
Q&A with Eden, Marketing and Sales Coordinator
Besides making clients happy, what do you like most about your job?
The feedback that we receive from our customers is by far the best part of the job. We are constantly told that we are a pleasure to work with and easy to deal with in comparison to other companies in the home-renovation industry. Although at times our customers are surprised that we are young guys, it is our attention to detail and customer service that has helped promote our business. The majority of our work is referral-based, and this shows us we're clearly doing something right.
When and how did you first develop a passion for your work?
We pride ourselves on the fact that the work we do is not only up to code, but also aesthetically pleasing. Although homeowners' main priority is the safety and longevity of our work, many of our customers are also very concerned about the way the disconnected downspout will look once our service is complete. Our technicians have been trained to treat every disconnection as if it was their own and come up with a unique plan for every downspout to ensure the best look for your home.
What aspect of your job, or the services you offer, most often surprises people?
These disconnections can be very stressful to deal with because many people do not know the proper way to disconnect them. There are a number of variables that need to be taken into account when considering the disconnection of a downspout, and it is very common to run into a company that does not know the importance of these factors. We have been hired to fix many of these other companies' mistakes and untangle the mess that they have created for the homeowners. The solutions we offer are not only up to code and more aesthetically pleasing but the majority of the time they are surprisingly cheaper than what the homeowner originally paid.
Is there anything else you want to add that we didn't cover?
The downspout disconnection process is known to be a very expensive and stressful process for homeowners within the city of Toronto. All of our sales representatives and technicians have been trained to ensure that this is not the case when you get your downspout disconnected with National Downspout Services. We have performed thousands of disconnections and have dealt with thousands of customers over the years, and we can confidently guarantee that you will be well satisfied with our work and customer service.