Business Resource Center

How to Respond to Negative Feedback and Customer Reviews Online

Feedback from customers — both good and bad — is important. It helps you see what you’re getting right, and more importantly, what you’re doing wrong. Surveys show that as many as 88% of people value online customer reviews as much as a personal... Continue Reading

Internet Safety Tips for Your Business Offering Public WiFi to Customers

Whether coffee shops, restaurants, or dry cleaners, an increasing number of retail businesses are offering public WiFi to entice customers. With so many smartphone and laptop users these days, this makes good business sense. But protecting your customers’... Continue Reading

17 Mother’s Day Marketing Ideas to Make Moms Melt

Mother’s Day falls on Sunday, May 13, this year, and if holiday spending continues to increase like it has over the past 10+ years, businesses should take advantage of consumer spending habits by promoting their products and services in time for the big day. In fact,... Continue Reading

How Your Spa Business Can Bring in New Customers During Flu Season

It’s never a season that people look forward to, and this one is no different. The flu is here, and it’s a bad one. The Centers for Disease Control and Prevention has reported widespread flu in 46 states, with more than 100 people dying from the flu by... Continue Reading

Best Technologies for Tracking Customer Satisfaction

“I want to talk to the manager!” Those dreaded words, when they result in complaints, aren’t anything that small business owners or managers want to hear. Every day, you are striving to provide good customer service. Unless they are complaining to... Continue Reading

Valentine’s Day Specials to Attract Customers to Your Restaurant

There are a few times throughout the year when thousands of people make dinner reservations at restaurants, and Valentine’s Day tops the list. Offering Valentine’s Day specials is an important outreach method to help local couples consider your restaurant... Continue Reading

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