Groupon Merchant Center

How can we help you?

How do I log in to my merchant center account?

I know my login credentials:

Navigate to your Merchant Center
Enter your current username and password or the username and password created after receiving the email with the subject line 'Log In to Your Merchant Center'

Tip: If your Groupon Customer account and Merchant account use the email address, the username and password will be the same

I don't know my login credentials:

Click 'Forgot password?' on merchant center login page
Enter your email address
Await an email with a link that will allow you to reset your password. If you don’t receive the email, make sure to:

Check your spam folder
Check your spam folder

Navigate back to your Merchant Center
Enter new username and password

Tip: If your Groupon Customer account and Merchant account use the email address, the username and password will be the same

If you are still having trouble logging into your Merchant Center, please know:

The Groupon Merchant Center is not compatible with Internet Explorer, we recommend using Google Chrome, Mozilla Firefox, or Safari.
Further login issues can typically be resolved by clearing your browsing history and cache. Here is a guide to clearing cache on various internet browsers

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How do I access multiple accounts that I have?

In order to access different accounts please make sure you are signed in and viewing the merchant center homepage. To switch accounts click on “Change Account” on the left hand side of your Merchant Center. This will show a page with all the accounts associated to your Merchant Center account, and you can select the desired account.

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How can I change the email address I use to log in to the Merchant Center?

You can change the email address you use to log into the Merchant Center using the following steps:

Log into the Groupon Merchant Center
Navigate to the 'Admin' tab
Click on the '+' button to add a new account member
Add first name, last name, the preferred email address and the access rights and SAVE
If you don’t want to use your old email address for logging in, you can delete the user associated with old email address from Account Member

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How can I make my password more secure?

To prevent unauthorised access, your Groupon Merchant Center password should be easy for you to remember, but hard for someone else to figure out. Here are three tips for creating a strong password:

Make it unique

Make sure it’s different than passwords you use for other mobile apps, such as an email or bank account. That way, if someone figures out your merchant mobile password, they won’t be able to use it to access your other accounts (or vice versa).
Change it often

If someone knows your password, they might be accessing your merchant mobile without you knowing. Changing it on a regular basis helps prevent this type of unauthorised access.
Use lots of characters and avoid common phrases

Make sure it’s at least 8 characters long with a mix of special characters (#, $, &, !, etc.). You should also avoid using common words or phrases, as well as any personal information.

If you need to change your password, complete the following steps:

Click 'Admin ' on the left hand side of your Merchant Center page
Choose 'Change Password'
Enter your old password and your new password to update

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Still Need Help?

Email us: merchantsupport@groupon.com; We will respond to you within 2 business days

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