Extraordinary Event Policy*
We work with our venues and merchants to ensure that every GrouponLive event takes place as planned. When unavoidable circumstances that are beyond the control of Groupon and partners require the details of the event to be changed, Groupon’s customer support team will notify all purchasers of the GrouponLive event with all the details we have.
Cancelled Event. If an event is cancelled and not rescheduled, we will automatically refund the amount paid to the purchaser.
Rescheduled Event. If an event is rescheduled, we will refund the amount paid upon request by the purchaser.
Replacement of Performers. Opening acts, individual performers and particular bands participating in a music festival are subject to change or cancellation at any time without notice.
Replacement Vouchers or G-Pass tickets. If your voucher or G-Pass ticket is lost or damaged, just print it again from your account. If you have any questions or concerns, feel free to contact us at (877) 788-7858 or contact us here.
*This policy only applies to purchases made directly on groupon.com. If you are redirected from the Groupon “BUY” button to a third party’s site, please contact the seller directly for any issues regarding your purchase or the event.