Rules For All Merchant Offers Purchased Through Groupon

These rules apply unless the Fine Print states or law requires otherwise.

1. Vouchers

    a. Vouchers have two separate values: (a) the amount paid and (b) the promotional value. The promotional value is the additional value beyond the amount paid.

    • For traditional Groupon vouchers, the promotional value will EXPIRE on the date specified in the offer, unless prohibited by law. The amount paid WILL NEVER EXPIRE and must continue to be honored by the merchant after the promotional value expires. The amount paid may be applied toward any goods or services offered by the merchant if the original goods or services specified on the voucher are no longer available. Promotional value can’t be combined with other offers. Doesn’t cover tax or gratuity. Not reloadable. Fully transferable.
    • Certain Groupon offers, designated with a clock icon Groupon Now! on the Site can only be redeemed for the full offer value between the hours specified on the site. The voucher may still be redeemed for the amount paid outside the specified dates and times. Promotional value can't be combined with other offers. Doesn't cover tax or gratuity. Not reloadable. Fully transferable.
    • G-Pass tickets and Groupon vouchers redeemable for a ticket or admission to a specific ticketed event at a named venue (“Event Tickets”) are revocable licenses and have no value once the event date and time has passed. Event Tickets are only refundable: (i) by request until midnight on day of purchase; (ii) automatically if the event is canceled and not rescheduled, and (iii) upon request if event is rescheduled. Event Tickets: (a) include all taxes and additional fees; (b) do not include gratuity; (c) are ineligible for upgrades, and (d) may not be used in conjunction with other offers.

    b. Vouchers and Event Tickets are only redeemable with the issuing merchant and/or venue, for the goods, services, and/or event identified on the voucher. If merchant or venue refuses to honor any voucher, Groupon will refund the amount paid upon request.

    c. Not redeemable for cash, unless required by law.

    d. Unauthorized reproduction, resale, modification or trade prohibited. Certain maximum resale premiums and restrictions may apply to Event Tickets.

2. Getaways Flash Deals

    Getaways Flash Deals are non-transferrable, and may not be sold, auctioned, or bartered. Cancellations to Getaways Flash Deals may only be made through Groupon through the deadline specified in the Fine Print and Details of the Getaways Flash Deal. Cancellations to any Getaways Flash Deal after the cancellation deadline and modifications to the traveler’s name are at the discretion of the merchant and not Groupon. Groupon does not facilitate and is not liable for any special requests, which may be accommodated directly with the merchant prior to check-in at the merchant’s discretion. Groupon strongly encourages all travelers to obtain independent travel insurance. You agree to abide by any additional rules and restrictions that the merchant may require and violation of such additional rules and restrictions may result in additional charges and the cancellation of your Getaways Flash Deal.

    a. For Getaways vouchers, the promotional value of a Getaways voucher will EXPIRE on the book by date specified on the face value of the voucher, unless prohibited by law. The amount paid WILL NEVER EXPIRE. Not valid for existing reservations. Not valid for group bookings. Promotional value can’t be combined with other offers. Not reloadable. Fully transferable. Unless otherwise specified, Getaways vouchers exclude all taxes and any other traveler costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons.

    b. Getaways Bookings have no value once the check-in date has passed. Unless otherwise specified, Getaways Bookings include all taxes and expressly exclude any other traveler costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons.

3. Getaways Market Pick Hotels

    Getaways Market Pick hotels are non-transferrable, may not be sold, auctioned, or bartered, and have no value once the check-in date has passed. Unless otherwise specified, Getaways Market Pick hotels include tax recovery charges and service fees and expressly exclude any other traveler costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons. The tax recovery charge is assessed to recover the amount we pay to the merchant in connection with your reservation for sales and use, occupancy room tax, excise tax, value added and other similar taxes, and the balance of the additional amount is a service fee we charge in connection with handling your reservation. Groupon does not facilitate and is not liable for any special requests, which may be accommodated directly with the merchant prior to check-in at the merchant’s discretion. Cancellations to Getaways Market Pick hotels may only be made through Groupon through the deadline specified in the Fine Print and details of the Getaways Market Pick hotel. Cancellations to any Getaways Market Pick hotel after the cancellation deadline are at the discretion of the merchant and not Groupon. Groupon strongly encourages all travelers to obtain independent travel insurance. You agree to abide by any additional rules and restrictions that the merchant may require and violation of such additional rules and restrictions may result in additional charges and the cancellation of your Getaways Market Pick hotel.

4. Please read our full Terms of Use and check out the Groupon FAQ.