Pretty Little Thing Returns & Shipping Guide 

By: Malika Wichner

Pretty Little Things Racing Jumspuits

We’ve all added something to our cart knowing we may or may not love it when it arrives. Don’t sweat it! If you’re a Pretty Little Thing fashion fan, you can get your order quickly and just as easily send back anything that doesn’t work for you. Never miss additional savings and free shipping codes when you browse Groupon Coupons

Can You Return a Pretty Little Thing Purchase?

Good news! You can return almost all items to Pretty Little Thing. Sometimes an item doesn’t work out. We rounded up everything you need to know to complete a successful return. Of course, if your item arrived damaged or faulty, please contact customer service before trying to return it.

Pretty Little Thing Return Policy

What to keep in mind before you return: 

  • The return must be done within 28 days of when you received the order. 
  • Items must be unwashed and unworn.
  • Items must have all tags attached.
  • Shoes must be tried on indoors.

The following items cannot be returned: 

  • Pierced jewelry 
  • Swimwear
  • Grooming products
  • Beauty products
  • Accessories

How to Complete a Pretty Little Thing Return

As of Feb 26, 2021, Pretty Little Thing returns are paperless!

  1. Go to the Pretty Little Thing Return Portal powered by ReBound.
  2. Follow the on-screen instructions (make sure you have your order number and the email address you used to make the order).
  3. Pack your unwanted items per the return policy (all tags still on and unworn). Remember to include a copy of your shipping note/order number
  4. eParcel returns cost $4 per order. 
  5. Each item will require its own return.
  6. Once Pretty Little Thing has confirmed your return, a refund will be issued. 
    1. Refunds take up to five business days.

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Pretty Little Thing Shipping Options

Pretty Little Thing keeps its shipping options simple. There are two ways to get your orders delivered in the U.S.:

Standard Shipping (Up to 8 Business Days)


Express Shipping (Up to 5 Business Days)


Tracking Your Pretty Little Thing Order

Wondering where your Pretty Little Thing order is? Track your purchase on the brand’s website. Here’s how: 

For Pretty Little Thing Members

  1. Log in to your account
  2. Click Track my Order on your account
  3. Enter the 17-digit order number 
    1. You’ll only receive an order number when the order is shipped
    2. You may receive multiple order numbers if your order is shipped in separate packages

For Non-Pretty Little Thing Members

  1. Find the Orders page.
  2. Enter the 17-digit order number 
    1. You’ll only receive an order number when the order is shipped 
    2. You may receive multiple order numbers if your order shipped in separate packages


Pretty Little Thing Coupons & Promo Codes

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