It’s was nothing to do with reflexology massage (which is usually done without oil), I can’t even define what was that. Moreover, after scalp massage I’ve got splitting headache.

Tip is mandated otherwise good

This is by far the worst massage "spa" I've ever tried. Even before I made an appointment, the owner called and forced me to cancel one of my groupons citing they can only do certain types of massages during the pandemic due to staffing. Despite the fact the offer remained on Groupon long after the call, I was able to secure an appointment for one of my other Groupons but not without alot of hassle and back & forth. This process went on for weeks before I was able to get an appointment. The foot reflexology massage is what I'm reviewing here. I don't know where to begin. This experience was beyond belief but I'll do my best to express what occurred. My masseuse was "Joy" and let me start by stating she was anything but joyful. She repeatedly interrogated me as to whether I'd been there before. They don't take kindly to repeat Groupon customers and for that matter, any Groupon customers including first timers like myself. She started by soliciting other services for a surcharge and thank heavens I declined. I asked her to refrain from using any type of lotion or oil which seems to be sacrilege in the massage world, because it makes their jobs easier and your massage less pleasurable. About 10 minutes in to this awful non massage (she was basically rubbing my feet gently), I asked her if she had ever done this before (sort of a counter to her repeated questions about if I had ever been there before). She shot back with attitude, "Yes, WHY are you asking me that?". I explained that in fact I had reflexology massages before but that what she was doing did not feel like actual reflexology. She got visibly agitated almost instantly and went on to explain how she was a trained professional and sarcastically suggested I can teach HER how to massage since I'm the "expert" and seem to know so much. I was stunned at this brazen rudeness, especially to a first time patron. I didn't know quite how to respond except to capitulate by allowing her to use lotion in hopes the massage would improve. It only got worse as now she was in defensive mode. Her nails were grinding on my soft skin. I repeatedly complained about her sharp nails and she got extremely flustered as she claimed she cut her nails right before our meeting. I stated that her nails were scratching my skin but she didn't seem to care. Clearly in addition to being an incompetent masseuse, she is also a poor manicurist. It just went downhill from there. The session was barely halfway through as she began to grunt and sigh repeatedly. Like she couldn't wait for this nightmare to be over. No doubt realizing she was probably not gonna be tipped after her unprofessional conduct. The scratching continued. When I asked her to apply more pressure and repeated that what she was doing did not feel like a foot massage, she attempted to demonstrate how what she was doing was what she was trained to do therefore my criticism must be unreasonable. I replied that a nearby facility had done a far superior job on my prior foot massage, really driving home the point what she was doing did not qualify as genuine reflexology. What came next was the reason for this review. She ACTUALLY said that if I liked them so much, why don't I go THERE and why did I come here? I mean how do you come back from that level of rudeness? To close out this disastrous session, she continued to sigh and grunt all the way to the end. I should also mention the room was incredibly stuffy. I expressed that to her early on but she didn't seem to care about that either. She rubbed the lotion off with a hot sandpaper like cloth and again the lotion only made a bad massage worse. Finally I decided I was not going to tip her. Joy's actions were so egregious and her statements to me so unfathomably offensive, that I just could NOT justify giving this woman a dime more of my money. On my way out, she demanded a tip and I explained I did not have cash on me at which point she said I could tip her with a credit card. I told her my credit card was not on me either. It is clear to me these parlors are a scam outfit, hostile to Groupon customers in general who even with discounts pay quite alot for what turns out to be mostly substandard service. They do this to get you in the door so they can exploit you by upselling enhanced or upgraded services. It is a complete ripoff scheme even with coupon codes and discounts. Then you gotta tip them substantially ON TOP of that ? I've been to about six of these joints in the past couple of years and they are all pretty much the same with a rare exceptions. But Ageless Health Spa in Rockville was hands down the worst of the worst from start to finish.

I had a reflexology session and it was enjoyable. Customer service was good. I was a few minutes late and they told me that my massage will have to end early because there's another appointment right after mine, which I totally understand. I appreciate the clear communication and them letting me know ahead of time.

They upsold me on a full body massage and it was very easy to make an appointment. The massage was wonderful! They work a lot on your feet as well which was very much needed. Clean, peaceful environment with polite and professional staff :)

Excellent services. Lovely firm pressure and appropriate customer service. Definitely recommend to try this place.

I had a wonderful massage! Very friendly and clean environment!

Reflexology services--DEFINITELY NOT! Keep your money in your pocket. I don't believe the hot towel tech knew anything about reflexology technics let alone wanted to be there in the room. I got 90'min of him constantly sighing out of boredom @ my feet or he drew the short-straw. This experience was highly disappointing- they had to have paid someone for those bogus 4 & 5 stars..LOL-->SAD FEET!!