All reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
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5 ratings4 reviews
Rating of 5 out of 5 stars
April 5, 2022
I love these personalized luggage tags! I purchased a set of 4 for personal use several years ago that has held up well throughout years of traveling! I ordered a set of 2 for my grandbabies "LOL" luggage that I purchased as birthday gifts. The downside is $17.26 shipping cost.
I would not recommend purchasing from this company. I had issues with the Groupon code and after reaching out to the company directly, they did respond and fix the code so I did get to submit my order. However, they charged me an additional $24.99 for shipping. Come on now, it doesn’t cost $24.99 to ship four small luggage tags and four holders. Ridiculous! Please beware.
Left more extensive feedback, summary is be prepared to pay almost double the “deal” cost due to expensive shipping. Also be prepared to received wrong colors and extensive back and forth with customer service for resolution. Overall quality of item is great, service and resolution of issues is the issue.
Really frustrating and not the deal advertised., DONT RECOMMEND. Please believe the other reviews about the negative experience with the site and service. I bought 3 of the deals of 4 tags and leather covers, the shipping is not included and expect to pay ~$25dlls extra for shipping for each set of 4 for a package that is about 8 oz. The vendor is not charging the correct shipping and making up the discount with shipping. The original codes did not work and had to reach out to their support team to activate them, this worked OK. Additionally t who of my orders were incorrectly shipped (wrong color of the tags and wrong color of the leather covers). One of them was resolved in a timely basis but it seems that when the color is out of stock they just sent what they can find without reaching out. My experience with the second error was never fully resolved, their support team does not read emails or looks at pictures of the items delivered and they kept telling me they sent the correct color because they have checked even when the pictures of the items delivered clearly showed they were a different color when compared to their own website pictures. I gave up after 7 emails and a month of emails.
They are the most frustrating website I've every encountered. You spend 5 min filling in information for a luggage tag only to find out it's not available. Absolutely no way to get ahold of them! And inflated shipping cost. My 9 tags which couldn't have weighed more than 2 lbs at most were charged $53 for 1st class mail! On USPS website a flat rate padded envelope fir priority mail is less than $10. One person is helpful in the whole customer service, Kirby. Seems to be the only person that reads emails and doesn't just reply with a form letter. I took 3 weeks to resolve a problem that could have been resolved with a simple phone call or someone simply reading an email.
If you order the 4 tag Groupon, make sure that you order 4, they are only sold separately, and getting someone to ever read an email, or trying to contact them is close to impossible. Kirby in customer service is the only person that seems to care. Other than Kirby, it's the worst customer service I've ever dealt with. I've ordered multiple times from them, but they have gone downhill completely. I don't know if I will ever order from them again.
I was trying to download the metal luggage tags with genuine leather casings that I ordered from Groupon. Qualtry was charging me $25 for the luggage tag and giving me the leather casing for free.?? My order kept coming up to $125.90!! After 2 weeks AND them wanting to charge me an additional $127 shipping for my order to arrive by Christmas they FINALLY straightened it out for me.
Promotional value expires 90 days after purchase. Amount paid never expires.Limit 5 vouchers per person. Limit 1 voucher per order. Shipping not included. Most orders ship within 10-14 business days upon placement of order through Qualtry. Must use voucher code in 1 order. May be repurchased every 30 days. Limit 5 per person.Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
What could be a more thoughtful surprise than a gift made especially for you? Using printers, engravers, and embroidery machines, the multitalented team at Qualtry transforms practical, everyday items into one-of-a-kind gifts emblazoned with names and personalized messages. From cutting boards and luggage tags to kitchen and home decor, Qualtry's treasure-trove of customizable goods offers plenty of gift ideas for weddings, birthdays, and other momentous occasions.