The Groupon Refund Policy and Groupon Promise
What Is the Groupon Refund Policy?
One of the best things when you run a Groupon campaign is how your offer can encourage people to try your business for the first time. The Groupon refund policy and the Groupon Promise give customers the peace of mind to try new cuisines, activities, and businesses that they hadn’t considered before. Even though the customer might not know your business, they know Groupon. Our Groupon refund policy is part of the reason customers are willing to try new things with Groupon.
According to the Groupon Promise, if a customer uses his or her Groupon before the promotional value expires, takes a Getaways trip, or attends a GrouponLive event and is disappointed by the experience, we will work with the customer—and you, the merchant—to make the situation right. To be eligible for the Groupon Promise, the customer must contact us within 14 days of the Groupon redemption.
In addition, the Groupon refund policy states that:
- For Local Deals, customers can return any unredeemed Groupon for a refund of the amount paid within the first three days after purchase. After that, all sales are final unless stated otherwise in the Fine Print. Groupons may always be redeemed for at least the amount the customer paid for it—even after the promotional value has expired.
- For Groupon Getaways, if a customer is unable to book the stay that he or she wants, during the available dates and before the book-by date, we’ll refund the unredeemed Getaways voucher. After the book-by date passes, all sales are final. However, the customer’s unredeemed voucher is always worth at least the amount paid for it. Even though the promotional value has expired, the customer may use the paid value as a credit with the merchant.For hotel reservations booked directly through Groupon Getaways, the specific cancellation and refund policies for the hotel will be listed in the deal’s Fine Print.
- For Groupon Goods, unless the Fine Print says otherwise, customers can return almost any item purchased through Groupon Goods within 14 days of delivery. This includes items that arrive damaged, defective, or have missing parts. After 14 days past delivery, items are non-refundable and all sales are final. Returns must be shipped with a Groupon-provided return label in order for the return and refund to be processed.
- For GrouponLive, refunds for ticketed events cannot be issued beyond the day of purchase, unless the event is cancelled or rescheduled. For info about refunds for cancelled and rescheduled events, see the GrouponLive Extraordinary Event Policy.
Before your Groupon campaign launches, it’s important to prep your staff about Groupon’s refund policy. Let them know that any customer who requests a refund should be referred to Groupon customer support at 1 (888) 664-4482 or groupon.com/customer_support. Our customer support reps will then apply the Groupon refund policy and work with the customer to resolve the situation.
Want to learn more about the Groupon refund policy before you create your Groupon campaign? Check out the complete Groupon Promise and Groupon refund policy or give us a call at (888) 582-4354 from 8 a.m. to 6 p.m. (CT) Mon–Fri.