Pièce(s) de Resistance
If you're driving east on Devon, as you round the corner onto Milwaukee Avenue, you'll find Maurie and Flaurie themselves holding court. Or rather, what you'll see are their hot-dog alter egos, dressed respectively in a cartoon caveman's loincloth and a demure blue skirt. As their light-up eyes wink at one another, the pair appear exactly the same as they did when the Bermans designed them in 1948.
And when they opened their second (and only other) restaurant in Wheeling in 2010, the Bermans kept virtually the same aesthetic down to the dogs.
The Food
"My parents had a very simple concept: knowing what they make well, and making it over and over and over." Initially, the menu the Bermans created had only a few items, namely the signature Superdawg, custom made with "special cuts of beef and extra time in the smokehouse"; and the Superburger (also available with cheese or as a double). "In all these 70 years, we've only added four items": a charbroiled chicken sandwich, battered chicken strips, chili, and the Whoopskidawg, a "Polish-Romanian-Hungarian sausage" created by Maurie himself.
In fact, everything from the meat to the buns to the condiments are all special made for Superdawg to the Berman family's specifications, meaning you won't find these flavors anywhere else.
How They Resist Change
Revamping, revising, overhauling—to appeal to consumers, many business are constantly reevaluating their offerings in order to keep pace with the marketplace. So how has Superdawg resisted the temptation to reimagine everything?
"It's my parents' influence," says Scott. "They said, 'We like doing it this way, so we keep doing it this way." Keeping it in the family surely helps as well. Even before his parents passed away, the torch had been passed to Scott and his sister, Lisa Drucker. "For us it was natural. [As children] we would eat there, we would play there, and later we would work there." And though he became an attorney, and still practices law, he still has one hand in Superdawg's operations. So much so that his daughter caught the bug and runs their restaurant in Wheeling.
What keeps them on this track? "My parents passed down a love and passion for the business. People like that [the family] is part of it, they see us there, smiling. It is not a remote operation." To that end, even the staff is family; some have worked at the restaurant for 20 or 30 years.
And then there's the food. "Quality was always uppermost in my parents' minds. The consistency is there [too], so people know that what they ate as a child is what their grandchildren are going to eat when they bring them here." The carhops are also part of the charm—although they were pretty common in the late 40s–early 50s, at Superdawg, Chicago finds one of the few places where carhops tote food orders to customers' cars.