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Ulta Returns & Shipping Guide

By: Abby Ruffier

Buying beauty products online is not without its risks. From mascara formulas that smudge to skincare serums that don’t match the hype, sometimes things just don’t work out. Luckily, making returns at Ulta is easy and straightforward. Groupon Coupons has everything you need to know about Ulta’s shipping and return policies so you can get what you need—and return what you don’t—fast. 

Savings Tip: Get Ulta free shipping codes and 20% off discounts with our collection of Ulta coupons.

What is the Ulta Return Policy?

  • You have 60 days to return items purchased at an UIta beauty store or on with your original receipt or confirmation email to get a full refund. 
  • You have up to 90 days to exchange your item or receive a store credit. 
  • If you made your purchase at an Ulta Beauty Target location, it will not be accepted at an Ulta Beauty store or online. 

Ulta Returns: Frequently Asked Questions 

Can you return makeup at Ulta?

Yes, you can make returns within 60 days for a full refund so long as the makeup is unused and in its original packaging with all parts/pieces included. You have up to 90 days for an exchange or store credit. Ulta Beauty's return policy does not permit the resale of used, damaged, or expired products.

What is Ulta’s in-store return policy?

  • Bring anything you’d like to return to any Ulta Beauty store, and any of the associates can assist you with your return. 
  • Ulta products returned within 60 days of the original purchase that include the original receipt, will be fully refunded via the original form of payment. You have up to 90 days to return items for a store credit.
  • For Ultamate Rewards Members who don’t have a receipt, purchases can be verified with your Ultamate Rewards member ID. You will be fully refunded via the original form of payment (i.e., cash, Ulta credit card, credit, debit, etc.) If you don’t have the original payment method, you’ll receive in-store credit.

What is Ulta’s online return policy?

  • If you made your purchase online or in the Ulta App, you may return by mail and send to the address below. There will be an additional shipping cost to process your return.
      • Returns Center 
        1135 Arbor Drive                     
        Romeoville, IL 60446                     
  • To avoid return shipping costs and speed up your refund, you have the option to bring returned merchandise to any Ulta Beauty store.                         

What if I don’t have my receipt?                                  

Ulta is able to locate purchases made using your Ultamate Rewards member ID or account. Otherwise, you may still be able to return your order for store credit. 

What if I want to make an exchange for the exact same product?

  • If you would like to exchange a product for the same item, no payment is required. However, if you are looking to exchange for an item at a higher price point, you will need to pay the difference in price and sales tax.
  • If you exchange for a different item at a lower price point, you will be refunded the difference in price and sales tax.

Ulta Shipping Costs & Arrival Times

Without an Ulta free shipping code, here’s what you can expect to pay based on your shipping speed.

Standard Ulta Shipping

Price: $5.95

Estimated arrival: Within 3 to 8 business days

Expedited Ulta Shipping

Price: $9.95

Estimated arrival: Within 3 to 4 business days

Premium Ulta Shipping

Price: $16.95

Estimated arrival: Within 2 to 3 business days


Keep our Ulta Sales Calendar handy so you’re ready to save more!

Get Ulta Free Shipping on Your Next Order

Ulta will offer free standard shipping on orders of $35 or more for most items, and $50 or more for certain items. Sign up for Ulta emails so you’re the first to know when Ulta’s Free shipping codes are released.