Extraordinary Event Policy*

We work with our venues and merchants to ensure that every GrouponLive event takes place as planned. When unavoidable circumstances that are beyond the control of Groupon, the venue or the merchant require the details of the event to be changed, Groupon’s customer support team will notify all purchasers of the GrouponLive event with all the details we have.

Cancelled Event. If an event is cancelled and will not be rescheduled, we will refund the amount paid to the purchaser.

Rescheduled Event. If an event is rescheduled, we will refund the amount paid upon request by the purchaser up to 30 days following the date of the announcement of the rescheduled event. If an event is rescheduled to a date fewer than 30 days following the announcement of the reschedule date of the Event, we will, upon request of the purchaser, refund the amount paid up to 72 hours prior to the date of the rescheduled event. 

Replacement of Performers. Opening acts, individual performers and particular bands participating in a music festival are subject to change or cancellation at any time without notice and such changes are not considered extraordinary events under this policy. No refunds will be provided for replacement of performers in these circumstances.

Replacement Vouchers or G-Pass tickets. If your voucher or G-Pass ticket is lost or damaged, just print it again from your account. If you have any questions or concerns, feel free to contact us here.

Health Protocols. Each voucher or G-Pass ticket is expressly subject to the rules and restrictions related to health protocols (mask requirements, vaccination requirements, etc.) imposed by the event venue and/or event promoter. Purchaser is responsible for familiarizing themself with such rules and restrictions, and changes in such protocols by the event venue and/or event promoter are not considered extraordinary events under this policy.  

*This policy only applies to purchases made directly on groupon.com or the Groupon mobile app. If you are redirected from the Groupon “BUY” button to a third party’s site, please contact that third party the seller directly for any issues regarding your purchase or the event.

See Groupon’s full Terms of Use here and GrouponLive FAQs here.