The era of burnout puts Beauty & Wellness businesses in a unique position to help. Here's how to market the offerings with the most growing demand.
The World Health Organization recognized workplace burnout back in 2019. 1 Then the pandemic hit. Since then, social, political, and economic issues have made things more intense. In a nutshell: People are stressed out.
As a small business in the beauty and wellness sector, you are in a position to help. Your services and products can offer much-needed self-care in an age of burnout and fatigue.
But, much has changed in the past few years. The pandemic forced people to get back to the basics. Ideas on beauty and wellness have shifted.
Let’s dive into how to meet your customers where they’re at today with four tips:
Chasing perfection is becoming a thing of the past. In an Avon survey, almost half of women aged forty or above said the pandemic has made them want to embrace their wrinkles (49%) and gray hair (46%). 2 So it seems that over the past few years, many have gotten back to their roots (pun intended).
The no-makeup trend also started to take hold 3 and “Skinimalism” became a thing – simplifying skincare routines and achieving beauty naturally. 4
So, consider how your beauty and wellness business will frame your messaging to market to the growing set of people who are embracing life and wanting to look and feel their best without the fatigue of constantly chasing perfection.
Here are some do’s and dont’s when it comes to your messaging:
Stuck at home, many people took beauty regimens into their own hands. As a result, at-home beauty treatments and technology have skyrocketed with no signs of slowing. 12
Get creative with your retail offerings for people who want DIY treatments. You can package your products as take-home kits for people who want spa days at home, for instance. Consider theming your product bundles, too, based on body parts (facial kits, body kits), mood (stress, exhaustion) or outcomes (inspiration, gratitude).
Many small businesses will also want to add natural or organic lines of product to their offerings to cater to the mindful customer. Seventy-four percent say clean, ethical ingredients matter when buying personal care products. 13
Along with that comes products that embrace the “less is more” attitude and low-maintenance self-care. According to research by Avon, only 10% of women now use more than five daily skincare products, with 64% of women using no more than three. 14
With consumers now getting used to the fact that they can do some of the more routine beauty regimens at home, you can entice people with experiences they can only get with you.
Remember: The convergence of health, beauty and wellness is here, and people want their self-care to address all three. With a focus on total wellness, consider offerings that address body, mind and soul.
And don’t forget the extras that make coming to your place of business worth it for customers. The pandemic left people with “touch starvation” so a little extra hands-on pampering can go a long way. 15
More people are considering how to attain beauty from within, too. Fifty-three percent report thinking about the relationship between their diet and their physical appearance. 16 You can add supplements to your offerings, making healthy drinks and snacks available and other nutritional-focused services.
Since we are in an era of personalization, you can also create personalized offerings for people based on what they need right now. Millennials (49%) and Gen Z (37%) express a strong preference for products, services or apps that leverage personal data to personalize the consumer experience, according to McKinsey. Could you let customers easily design their own packages based on some services you already offer?
Now more than ever before, people prefer the comfort of their own home. Virtual learning, workouts and meetings have become the norm. Online searches for “how to” content on self-care and beauty treatments have skyrocketed over the past few years.
Beauty and wellness businesses can add value through virtual services and potentially new streams of revenue.
Here are some ideas:
If you’re in beauty and wellness, you can make a real difference in people’s lives. Consider the tips in this article for how you can market to people who need self-care in the age of burnout. And if you’ve got a great idea, let Groupon get your promotion in front of people who need some pampering. Find out how Groupon works.
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